Contact

Monday ~ Friday 9:00 am to 5:00 pm (PST)

sales@bigcatchusa.com
Toll Free: (888)668-2442
Tel: (310) 618-9990
Fax: (310) 618-9996
www.BigCatchUSA.com
20655 S. Western Ave. #116
Torrance, CA 90501 - USA

If you have any comments or questions about our products or services, please contact us at sales@bigcatchusa.com and we will gladly reply within 24 hours.

For Online Order or price checking ? Please check "Where to buy"

How to order

You may order our products as follows:
1) Online ordering please check "Where to buy"
2) FAX your order to 310-618-9996.

Reseller agreement

Please email to sales@bigcatchusa.com

More information on our Resseller Program...

Customer Service

Tech Support
By Phone - (888) 668-2442 ext 110
By Email - sales@bigcatchusa.com

Return Policy
BigCatchUSA has a 30 Day Return Policy . Every product is manufactured by their respective companies. There is no implied warranty of merchantability on any item sold by BigcatchUSA. Repair only. Any item needing repair would be sent to the respective manufacturer. BigCatchUSA is not responsible if the manufacturer fails to perform warranty service.

Warranty
BigCatchUSA warrants all EM series eyepieces products against defects in material and workmanship for a period of ONE (1) YEAR from the original date of retail purchase. If product is found to be defective within ONE (1) YEAR from date of purchase, www.BigCatchUSA.com, at its discretion, will repair the product at no charge or exchange the defective product with a new product or a product that is at least functionally equivalent to the original product.

This warranty does not apply to damage due to accident, misuse, abuse, misapplication, or negligence; to damage caused by service performed by anyone who is not a www.BigCatchUSA.com Authorized Service Provider; if the serial number has been removed from product. Your evidence of purchase is your dated sales receipt. Please keep your receipt as it will be requested for any warranty service.

To obtain warranty service, download and fill out the RMA Form (PDF) or (Word Format) and send it to sales@bigcatchusa.com (e-mail) or 310-618-9996 (fax). Once an RMA is issued, return product at your expense to 20655 S Western Ave, Ste 116, Torrance, CA 90501, including complete RMA Form with RMA# and a copy of your dated sales receipt.